Terms & Conditions

Canceling & Rescheduling

Customers may cancel or reschedule without penalty by notifying us at least [24 hours] before their scheduled appointment or reservation time. To cancel or reschedule, please contact us at (617-412-1313).

  

Late Cancellation

Cancellations are considered “late” when the customer does not cancel or reschedule at least [24 HOURS] prior to the scheduled appointment or reservation time. Late cancellations will result in the customer being charged a fee of 50% of the total fare.

 

Missed Appointments

If a customer misses their scheduled appointment or reservation without canceling or rescheduling, they will be charged 50% of the price of the scheduled service or event.

 

Booking Fees

Any booking fees charged to the customer for scheduling a reservation or an appointment:

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☐ will be refunded if the customer cancels or reschedules within the timeframe defined above

 

Provider Cancellation

If, for any reason, we must cancel your scheduled appointment or reservation, we will notify you as soon as possible and will work with you to reschedule or you will receive a full refund.

Refunds

Any refunds will be processed in the same method as the original payment.

 

Fee Waiver

 We reserve the right, at our discretion, to waive any fee or penalty assessed hereunder for any reason we deem sufficient and reasonable.

Other Terms & Conditions 

All deposits are NON refundable. Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party. A fee of 100.00 for each carpet or seat burn. Sanitation fee is 250.00. Alcohol Consumption and drug use is prohibited by law. Any fines will be paid for by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s). It is Illegal to stand through the sunroof. Smoking is not permitted in some of our limousines and this is left to the discretion of the driver. Overtime pay will apply after the first 15 minutes of prearranged time described on the run sheet. We’re not responsible for delays or the termination in winter caused by unsafe road conditions (ie. not salted, accidents, etc.). We’re not responsible for articles left in the limousine. Balances are to be paid to the driver on the run date before the beginning of the run. Vehicles cannot be loaded beyond seating capacity.